Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or just want to tell us what you think? Here is how to reach the Social Casinos team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and a member of our editorial team will read it — we do not use bots to screen or answer enquiries. We aim to reply within two working days, though this can stretch slightly when volumes are higher than usual.
A quick summary of what your message is about, right at the top, helps us route it to the right person and get back to you faster.
What We Can Help With
carmha.ca covers online casinos available across Canada's provinces, including how fast they pay out, what bonuses they run, and how their games and licensing stack up. If your question relates to any of that, we want to hear it. Common reasons readers get in touch include:
- Questions about a specific brand — if you want more detail on any casino featured on this site, including payout speeds, bonus terms or payment options, let us know which one and what you would like clarified.
- Corrections — bonus offers, wagering requirements and payout times can change on the operator's side. If you have noticed something on our site that looks out of date, tell us and we will look into it.
- Content suggestions — if there's a Canadian casino topic you think we should cover, or a comparison you'd find useful, we take that feedback seriously when planning future pages.
- Partnership or editorial enquiries — if you represent an operator or a relevant business and want to discuss working with us, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — if you or someone close to you is struggling with gambling, mention this in your message and we will point you towards appropriate support resources rather than casino recommendations.
How Our Reviews and Rankings Work
Since much of what people write to us about relates to our rankings, it helps to know how those are built. We assess Canadian-facing online casinos on factors readers actually care about, with payout speed as a particular focus on this site — alongside game selection, bonus terms, payment method coverage, licensing and mobile experience. Commercial relationships with operators do not buy a higher position; a brand's placement reflects our editorial assessment, not a payment. If you disagree with a rating or spot something in our methodology that doesn't add up, that's exactly the kind of message we want.
Readers looking for options outside standard UK self-exclusion schemes can also see our separate page on Best Non GamStop Casinos 2026, which sits alongside our main Canadian coverage.
What Happens After You Send a Message
Every email is read by a real person on our team, not filtered through an automated reply. Once we understand your enquiry, we will either answer directly, point you to a relevant page on the site, or — if it involves a correction — check the current terms with the operator or source before updating anything published.
We target a two working day turnaround. If your question is more involved, for example a detailed enquiry about licensing or a partnership proposal, it may take a little longer, but you will always hear back.
Before You Write In
If your question is about a specific casino's bonus terms, payout limits or accepted payment methods in CAD, it's often quickest to check the relevant review on the site first — details like wagering requirements, minimum deposits and withdrawal caps are listed alongside each offer. If what you find still leaves something unclear, that's a good reason to get in touch directly.
A Note on Accuracy
Online casino bonuses, licensing details and payout timeframes are updated by operators fairly often, and we work to keep our coverage current. If something you read here doesn't match what you experienced when signing up or claiming an offer, we want to know — reader reports are one of the ways we catch details that need revisiting. Thank you for taking the time to reach out.